Safety and Reliability

Safety is our first and number one Core Value. From our frontline workers to our executive team, we are one team focused on continuous improvement, in pursuit of incident-free operations.

Keeping our employees, customers and communities safe while providing our essential services is ingrained in how we approach our work each day.

Our commitment to Safety means we:

  • Support our safety culture
  • Stop work that is unsafe
  • Report all incidents and near misses
  • Proactively identify and manage risks
  • Support physical, psychological and social well-being for our people
  • Comply with regulation, laws and standards

Protecting our Customers and Communities

Our Utilities provide essential energy services to customers in the District of Columbia, Maryland, Michigan and Virginia. Every day, our people are working to ensure that our systems are operating safely and reliably.

Ensuring the Reliability of our Operations

Building resiliency in our infrastructure is essential for providing reliable service to our customers and keeping our communities safe. Through process safety, pipeline management systems and utility asset integrity management practices, we proactively engineer and ensure we can safely operate complex systems. 

Our systems are designed with multiple layers of protection against human, manufacturer and environmental factors that could result in loss of integrity. 

We make capital investments to enhance the resiliency of our assets, which includes investments to modernize our facility and pipeline networks through enhancement and replacement activities. 

Emergency Planning and Preparedness

Our teams are prepared and equipped to quickly and safely respond to emergency situations. We proactively identify and manage risks, share learnings, and use industry-standard best practices.

We maintain comprehensive emergency response plans for our facilities and business. We conduct regular emergency response exercises, which are often coordinated with local first responders. These exercises help us gain a better understanding of each other’s roles and responsibilities, so we are more effective in our response.

Learn more about our safety initiatives in our 2023 Environment, Social and Governance Report.

2023 ESG Report

Learn More