Affiliated Gas Retailer Policies and Procedures

Compliance Plan & Code of Conduct Requirements

As an Affiliated Provider, AltaGas is subject to the Code of Conduct Regulation. A copy of the Code of Conduct Regulation and the AltaGas Compliance Plan are posted at www.altagas.ca. Questions, comments, complaints, or alleged contraventions of AltaGas’ compliance with the Compliance Plan or Code of Conduct Regulation can be directed to the Compliance Officer, by calling 403.691.7575 or emailing compliance.officer@altagas.ca. Complaints relating to alleged contraventions of the Compliance Plan or Code of Conduct Regulation can also be made to either the Alberta Utilities Commission (AUC), or the Market Surveillance Administrator (MSA) who are independent of AltaGas. The AUC can be reached by calling 780.427.4903, or by emailing consumer-relations@auc.ab.ca. The MSA can be reached by calling 403.705.3181, or by emailing compliance@albertamsa.ca.