AltaGas Ltd. is one of Canada’s largest and fastest growing energy infrastructure organizations. AltaGas creates value by acquiring, growing and optimizing gas and power infrastructure, including a focus on renewable energy sources.
AltaGas requires an enthusiastic, innovative and motivated individual to join our Power Commercial & Industrial team, reporting to the Director Commercial & Industrial Sales.
This position will support retail energy marketing and customer service efforts for the attraction, placement and retention of customer business and efficient management of systems data. This position is strongly focuses on providing exceptional customer service and contract management.
Responsibilities of the position include, but are not limited to the following:
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Contribute to the team’s goal of achieving operational excellence, specifically through providing superior customer service by responding and resolving customer issues and concerns on products, invoicing and collections in a timely manner;
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Assist with the administration and coordination of contracts including obtaining internal approvals, data entry and filing;
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Assist with the creation and distribution of customer newsletters;
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Post-sales contract maintenance including creation of amendments and renewals;
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Assist with pre-sale and post-sale customer calls;
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Provide post-sales support by gathering and analyzing customer account data and offering solutions to customers in order to maximize their energy portfolio;
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Create educational tools/aids as part of customer service solutions;
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Communicate daily with partners on all customer query resolutions for follow-up and training;
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Maximize efficiency by communicating regularly with Operations, Marketing and Finance to develop daily operational strategies in dealing with customer concerns;
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Assist in various analytical studies and projects that improve customer service efficiency;
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Grow and maintain internal, external and partner relationships;
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General administration of all customer service files and materials.
Qualifications:
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Bachelor’s degree in Management or Commerce;
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2-3 years’ experience in retail energy marketing, legal, contracts, commerce or business would be considered an asset;
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Excellent written and verbal communication skills;
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Excellent proficiency in Microsoft Office, including MS Access;
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Excellent data entry skills with a strong attention to detail and accuracy.
Qualified applicants are invited to email their resumes in confidence to the Human Resources Department; careers@altagas.ca.
AltaGas offers a competitive salary and benefits package in addition to opportunities for personal and professional achievement.
We thank all applicants for their interest in our organization, but only those candidates selected for interviews will be contacted. No agency referrals or telephone inquiries at this time, please.